Welcome to Orient BlackSwan!
₹ 695
Orient BlackSwan
2011
160
9788125041634
Paperback
English
180 x 240 mm
India,Bangladesh,Pakistan,Nepal,Sri Lanka
Fifty Ways to Improve Your Telephoning and Teleconferencing Skills in English, belonging to the Fifty Ways series, offers second language business people/students valuable tips on improving their skills in telephoning and teleconferencing, which have become essential modes of communication in present work contexts. The accompanying CD provides practice in listening comprehension, necessary when you use the telephone to communicate.
Introduction Self-assessment sheet Module 1: Making a telephone call – preparation Module 2: Making a telephone – the basics Module 3: Telephone calls – typical situations Module 4: Telephone calls – messages Module 5: Conference calls – organisation Module 6: Conference calls – participation Module 7: Conference calls – involvement Module 8: Managing atmosphere Module 9: Managing difficult situations Module 10: Language summary Conclusion Audio scripts The English alphabet and the ICAO alphabet
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